Dial-a-bed
Massively unhappy/frustrated wrt exchange of bed

We bought a queen Wembly at the KLD branch in Nov/Dec 2012 and paid R200 extra for delivery because we stay in Roodepoort and Roodepoort didn't have stock.
The wrong base arrived (we requested the suede base be replaced by the Serta base). We opened the bed only to find the mattress is much harder than the one we tested in store. We phoned Bongani and informed him of this. He said he would follow it up. These excuses followed: Suppliers replaced comfort mattress with firm and didn't inform the stores; Suppliers closed for holiday; Struggle to find stock in other stores; Regional Manager had to go to supplier to look for right bed. We contacted head office for their assistance and they sped up the process. Friday we found out that Regional Manager is handling with our case only to find out that he is dealing with the wrong "mad client" Claasen and not CLAASE! We are sick of struggling like this. This bed is uncomfortable and we are hardly getting any rest. I demand someone in a higher position phone me back asap. If this is not sorted out today I want a full refund and someone can collect the bed from my house.

Company: Dial-a-bed
Country: South Africa
City: Klerksdorp

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