Makro
Graham Booysen is a great asset to his employe

In June this year I bought a Samsung laptop from Makro Cape Gate, only to have to return it later the same day due to some malfunction. I was forced to choose another model as my first choice had been sold out. After just 2 months of use the motherboard crashed on the 2nd laptop and I was instructed by Samsung SA to return it to Makro for a new laptop (in terms of the CPA). As you can imagine I had been extremely frustrated throughout the process as I was without a computer for more than 2 weeks. I opted to go to the Montague Gardens store as I was in the area, but the return policy at Makro required loads of checking and double checking, plus phone calls to Samsung head office, all taking about an hour while I waited.
When I could finally take a credit note into the store I was quite impatient, but my irritation soon dissipated when I met Graham Booysen. He was an absolute gentleman, very understanding of my problem and proceeded to assist me to select a replacement which I had decided wouldn't be a Samsung. He pointed out all the comparisons with my previous laptop and gave me solid advice, and then offered to reload all the software for me as an extra courtesy. Awesome service!

Company: Makro
Country: South Africa
City: Montague Gardens

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