House & Home
Quality of the picture is not clea

I bought TV at house & home was delivered on 02/03/2013 on 04/03/2013 call Sales man Andile Somdaka because the picture quality is not clear reference number 7111962358 on 08/03 Mdu from Samsung call me try to fix it /it was clear after 30min gave me the same problem on 09/03 Andile call me I told him. On the 18/03 Andile call says at Samsung they told him to replace the TV he is waiting for stock from head office he call me on 22/03 after 7:30 he is waiting for the driver on 11/04 I received message from Samsung with reference number 4132760442 two days after received call from Samsung guy told me they will send somebody tocome and fix TV I was surprised told him to go back to Andile I escalated the matter to one of the manager Mr T Souter told me Samsung they will send somebody to come and the TV .they have to replace it or terminate the contract Mr T Souter ask me to call him on Friday 03/05 /if they didn't call me at Samsung. I call him I was told he went to meeting at head office left l message also call on Monday left message till today I am still waiting .please assist me account number 7620/857370/03 my cell 0762057141 e/mail adrs [Email Removed]

Company: House & Home
Country: South Africa
City: Krugersdorp

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