Furniture City
FORMAL COMPLAINT: Order Number 2284804

27/4/13 I went to Furniture City Alberton. I was advised by Gary that I could submit bank statements, proof of short term insurance & recent proof of residence on 29/4/13.I did so & did not receive a response to confirm receipt.2/5/13 I was advised that my payslips & bank statements did not match & the branch required written confirmation from my Supervisor for the discrepancy. Furniture City also sent out a Inspector to confirm that my offices existed. I explicitly advised Gary that delivery was required by 3/5/13 as I had specific commitments. Unfortunately this was not the case, I sent a complaint to the branch as well as making several calls to Gary, no one bothered to contact me to advise the matter was being dealt with. I had to make arrangements for a bakkie to collect the items & not all of the items were available.7/5/13, the 1 & 3 seater of the lounge suite were delivered in terrible condition & the 2 seater wasnt delivered at all. I went to see the Branch manager Christo who gave me a voucher to apologise. Christo said he would personally log the call to resolve the issue, but to date I have not heard from Christo. I want the furniture collected & contract cancelled immediately.

Company: Furniture City
Country: South Africa
City: Alberton

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