Edgars
Treat long-term customers with respect, please!

Due to renovations at the Pavilion store, there was only one section of cashiers open &I waited for 10 minutes for my turn, only to be told loudly that my card had been "blocked". When I asked why, I was told it was because your systems are changing & "it's a old card, you need a new one". I was told to go downstairs, get a new card, &then return to the cashier with my purchases. Needless to say, I was unimpressed about another 2 queues & left my purchases at the till.

I would have expected the LEAST Edgars could have done was to advise customers that they had to get new cards and not cause extreme embarrassment at the till - not to mention inconvenience. I came home & checked my last 4 months accts, and there is NO notification of a change in system. This is NOT the way to treat long-term customers.

I would like the manager of the store to contact me. I am willing, albeit reluctantly, to return to Edgars Pavilion next Sunday morning but would like arrangements to be made to get a new card AND pay at the accounts department at the same time. I would also like to be advised how much time I need to waste doing this.

Company: Edgars
Country: South Africa
City: Pavilion, Westville

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