Saunderson Security
XPANDA Pool Fence - Bad Quality and Service

I placed an online order for a XPANDA pool fence in January 2013. After a month of querying the supplier on how to install the fencing, I was informed that the fence poles were not pre-drilled with the necessary holes for assembly as they should have been. In addition to this, the fixing clips were not suitable for the installation.

I then requested a refund which the supplier was happy to provide so long a s I paid for the return shipping. This is unacceptable to me as i was supplied with an inferior product. After much toing-and-froing the supplier has eventually stopped responding to my emails and I am now stuck with a fence that cannot be used.

I am extremely disappointed in the service and feedback from Saunderson Security and will certainly not use their store again.

Company: Saunderson Security
Country: South Africa
City: Pinetown

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