Mix Telematics Africa (Matrix Vehicle Tracking)
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I received different quotes for the different kinds of devices they supply. I chose an MX3, when they came to install they installed an MX2, I realised this once the technicians have finished with the installation. I signed it and told the tech that it was not a problem, I will phone them and ask them to bill me accordingly since I now have an MX2 instead of MX3. I phoned Nicole and asked her to adjust my billing, i sent her an e-mail in December and got no response. I phoned again in Jan and spoke to Botsana and sent her an e-mail requesting that they adjust my monthly premium. For three months now i have been billed incorrectly and no one has even got back to me. There is clearly a lack of customer service, poor communication and attention to detail. The service is really disappointing and the staff is unreliable. What is the point of communicating via telephone or e-mail if nothing is going to be done about it!!!

Company: Mix Telematics Africa (Matrix Vehicle Tracking)
Country: South Africa
City: Gauteng

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