Adt Security
ALARM OUT OF ORDER POOR RESPONSE UNACCEPTABLE

On Monday my Alarm keypad/board was damaged by lightning and can't be activated. I made a call to the call centre to have a technician out, only to be told that the first available appointment is for Monday the 27th of January. This is totally unacceptable, as I had a break in on the 14th of December while we were in the house, I'm single mother with 3 kids and my alarm is essential. I'm out of town for the weekend and I don't have an alarm that is working. Firstly I was told if the technician comes out to check the system the call out is R462 and no after hours calls are done for faulty systems, only break-in damage. After complaining today I was now told they will come out after hours, but the cost is R568. I apparently have insurance should the system have to be replaced to the value of R1700, but the call out is not covered. This is the second time that I have this EXTREMELY POOR service from the Technical Department of ADT. I regret of ever changing companies! You are in contract breach as you can't assist me to have a fully workable alarm. My insurance will not insure me without an alarm and therefore if they break into my house this is for my cost, what about my kids safety?

Company: Adt Security
Country: South Africa
City: Johannesburg

  <     >