Adt Security
Failure to deliver on promise

Towards the end of last year we paid twice in one month for ADT armed response. I tried repeatedly to contact ADT via different avenues (customer service and two Facebook pages), without any success. It was only when I complained on Hellopeter that I got a response. I was told that we would receive two months free ADT service in February and March, as it was too late to stop the January debit order. Guess what - we have just been charged for February. I quote (31 December 2012):

With reference to Hellopeter complaint received and as discussed, in lieu of double-billing on account XXX, we have agreed to arrange two months (February 2013 and March 2013) free service.
For any further information, please do not hesitate to contact me.
Kind Regards
Rene Nelson-Arendolf
Contact Centre Supervisor
ADT Cape Town

Company: Adt Security
Country: South Africa
City: Western Cape

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