Adt Security
Nearly 6 months of billing bungles

In January, ADT completed some work on our alarm system. The first 50% of the invoice had already been paid upfront as a deposit by credit card on 17 January 2013 over the phone with Byron Charles. We waited ages for an invoice. On 5 July 2013 ADT sent an incorrect invoice for services rendered. Details needed to be correct for VAT purposes. After many incorrect versions, several frustrating phone calls and e-mails, and many hours wasted, we eventually got the correct invoice on 7 October 2013.

The final 50% was then paid on 8 October. One would expect the account to be R0 owing. But on 7 November, I got another account stating that money is still owing. Another e-mail to Tshepo Ramasala (no response other than he will call me back), and eventually on 19 November I received an SMS to call Tshepo (I must phone him!!!) we spoke, and he promised to call back. I heard nothing.

On 6 December I again received a statement that money is still owing. I don't know what more to do. We have paid in full, and have sent proof of payment twice, but still they cannot resolve this and keep sending statements. Unbelievable!

Company: Adt Security
Country: South Africa
City: Sandton

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