Mix Telematics Africa (Matrix Vehicle Tracking)
BAD SERVICE

27/11/2013 - to date
Account number: 296970 (MX3 package)
I'm very off, I know this is not the first time I'm complaining about the BAD SERVICE received from your company.
I have spoken to the following people of which nothing has happened to date, this going back to the 27/11/2013 and also triggered by the email received from your side. If I didn't do anything upon receiving the email, this would have been different.
o Sheila
o Curt
o Michelle
o Lesego
I phoned because I received an email from your side to say you can't locate or are not getting the position of my car. All of the above promised to get someone/somebody to call me regarding the upgrade of the unit, as it was established over the phone that the reason for this was a need for an upgrade. I was phoned by someone from Ontdekkers who could not further assist me, who also told me that she was logging a further call for me.
I kept on making a follow up every day, twice a day as the safety of my car is important moreover, I am paying for these services. Michelle even gave me the new amount I would be paying after the new unit or upgraded unit. I am very disappointed as this stinking service I re

Company: Mix Telematics Africa (Matrix Vehicle Tracking)
Country: South Africa
City: THEIR OFFICES

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