Adt Security
Bad Service - No Response from Management

My alarm system's siren was faulty. I reported this from 20Sep 2013. 21Sep: I logged a call with ADT.

I spoke to about 3 agents who told me conflicting things around the call-out fee. 26Sep: I spoke to Phumlani, who told me I have to pay a call out fee of around R200 and something. I requested that he escalates this matter and that someone higher contacts me to explain why I have to pay the fee while the system is under warranty. No one called.

On 01Nov, I spoke to Godliness who confirmed that I wouldn't pay because my system is under warranty, as confirmed by Candace (Regional Coordinator). I even sent a compliment to ADT for the professionalism that Godliness demonstrated.

12Nov: a technician came but wrote R461.99 on the invoice. I questioned it because my system was under warranty, he said that office would handle it. I called ADT requesting to speak to Godliness. I spoke to Shana who told me he had logged off. I requested to speak to a senior. Shana said they're in a meeting. I requested that a senior contacts me. No one called me. On 22Nov, I was debited. The disservice from ADT management is appalling! The run-around is due to ADT and I request my money back.

Company: Adt Security
Country: South Africa
City: Gauteng

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