Multichoice
The way they look after their customers!!!

In March 2013, I received a notice on my decoder to update the software

Note: MY DECODER WAS WORKING PERFECTLY

After the upgrade, I had a couple of hours viewing and then the decoder just "bombed out".

I phoned Customer Care and had to wait AGES for an answer. Eventually the lady on the phone just said, "well, that's the only pin - it should work". It didn't.

Eventually she said (with a shrug-of-the-shoulder attitude) I then have to go to a service centre to have them reinstall or reset something. I completely lost it!! I am sitting in the middle of nowhere in rural Limpopo - thus the reason I have DSTV in the first place! The closest service centre worth anything is in Pretoria.

I went to the service centre in Menlyn where we bought the decoder - they moved! NOW I am trying to get hold of ANYone for the new address - I CAN'T GET THROUGH!!!

Needless to say - phoning the call centre from a cell phone, taking a day off from work, DRIVING all the way to Pretoria and paying for a service I COULDn't use - the cost of this hysteric episode and the frustration is ridiculous!!!

I cannot WAIT for a viable alternative to DSTV in SA - I will actively canvass support for them!!!

Company: Multichoice
Country: South Africa
City: Head Office

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