Multichoice
Holding on 8 minutes for a telephone numbe

Multichoice advised Mnet users that there may be a problem with the signal on Monday 22 April as they were changing their frequency. I was one of the unfortunate ones and phoned the number given to try and get it sorted out. 4 technicians later it was even worse as none of them really knew what they were talking about. I was then told a technician would come around to sort it out and contact me. This morning I phoned again to try and find out what time someone would come and if the call had actually been logged since I was told that I would be contacted within 2 hours - and here I was kept on hold for 9 MINUTES before the lady Timbizile came back to me! This is shocking service Mnet - I am paying for calls and you keep me on hold for 9 minutes. Your staff is not adequately trained, they read from a piece of paper and get stuck and then we go through the whole procedure again! Let's hope your technician that will come to the house knows what he is doing as thanks to your staff's instructions (and 4 different versions!) my TV no longer has any channels.

Company: Multichoice
Country: South Africa
City: Call centre

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