Multichoice
Poor service regarding extra view problem

After the third problem with decoders in under 12 months, on Saturday 12 January 2013 the latest problem was the power supply. Decoders were taken to agent which replaced secondary decoder (whose power supply was broken). Back home, decoders plugged in as before, but now secondary decoder not communicating with primary decoder. The three call centre agents I spoke to all gave me different instructions on how to solve the problem, but still no success. I am paying for a service that does not work (Extra View), but MultiChoice is still charging me for the full month of use. For re-installion (since no one at the call centre seems to have the right solution for me) I will have to get a installer (at my own cost) to sort out the problem. Absolutely no support from Multi-Choice to help me fix problem, but trying to sell me decoder insurance while the call centre agent "is waiting for my account to load".

Company: Multichoice
Country: South Africa
City: PRETORIA

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