Multichoice
Fed up with paying for poor customer service!

Well were do I start. Firstly the fact that you pay for customer service is beyond me. When you experience a technical fault/problem with there machines or connection, you need to call them and they'll guide you through the problem, it normally takes over 30min on the call that the client paying for and at the end the problem still hasn't been solved. Then you get transferred and go through a very similar case. And in all this time you paying for the call. There agents always have an attitude problem and for the amount I pay in the month I expect or demand world class service. And that's not even all. Every week since Heart of Dixie started there's been technical glitches. One week there absolutely picture, the next its stuck's and for some reason it just doesn't record, even though there's a scheduled PVR recording on. One week the TV guide wouldn't moved forward for some bazarre reason would go to the previous day. If you not aware you cannot record something on say tueday that already played on monday. So please explain to me why the TV guige showed todays date and moved back seven days instead of forward. Not once have they contacted me to appologise for any inconvinience.

Company: Multichoice
Country: South Africa
City: Cape Town

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