TopTV
Wrong info no feedback

On 30 December 2013 at 11:53 I logged a query with Stembile regarding my first contact with STARSAT used to be TOPTV. I was informed by the consultant on 24/12/2013 that I will only need to pay R300 to the installed because I already have a satellite dish installed. I used have DSTV. I was also told that I will receive an invoice via email to pay for the subscription. On this basis I went ahead with the subscription. Upon installation I was informed by the installer they cannot use the installed dish because of the DSTV LNB cannot receive the STARSAT signal and will have to install a new LNB and dish. Now I want to know why the consultant gave me incorrect information and I had to pay double the agreed amount. After this I spoke to consultants on 3 other occasions, retelling the story and spending more than an hour on the phone in total with no feedback. This is poor service or is the training lacking. Also the consultant that registered my subscription failed to tell me that in I need to pay within 5 days of installation or the services will be disconnected. It took 3 days for the service to be reconnected. So far the service has been deplorable. I am really reconsidering my decision

Company: TopTV
Country: South Africa
City: Durban

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