Multichoice
Terrible Customer service

I've been calling about my unallocated payment, but no one has been able to assist. Received an email from Dinah Moemedi responding to my hellopeter complaint on 01.01.14 being assured the matter would be sorted out I then replied to the email asking her to give me the turnaround time I didn't get a reply. Called the Call center I was told they received my POP but were unable to allocate the payment. I asked to be transferred to the billing department and I was told they don't have phones, which doesn't sound right to me. I was then transferred to a "supervisor" Nkululeko Mahlangu who also failed to give me the turnaround time his exact words were "it will take as long as it takes"and he also said there billing department doesn't have phones. This is unacceptable and not professional at all.

Company: Multichoice
Country: South Africa
City: Call Centre

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