8ta / Telkom Mobile
Incompetence and bad attitude to accompany it

I called into the 8ta call center after 3 months of having trouble with my billing. I was promised a 72hrs turnaround time and to no surprise this didn't happen. The call came in over a week later after 6pm during my private time. Nthabiseng Phasha proceeded to attempt to convince me that she was capable of explaining the billing to me yet got irritated when I asked her questions she couldn't answer. When I requested for a Supervisor, she told me there wasn't one with her; surprise surprise they all go home when the people with no knowledge of the company processes call clients after hours. I'm expecting a call from her Supervisor Erika, tomorrow morning by 9:30am because I had the chance to make the request for this phone call before Nthabiseng dropped the phone in my ear. Clearly customer service and with a great experience and meeting all customer expectations are goals that 8ta staff aim to meet at all times. I didn't even get a chance to ask Nthabiseng about the debit order that 8ta decided to send through my account on a day I haven't enever agreed to with them however I will give Erika a chance to attempt this one, after all she is the SUPERVISOR.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Billing department

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