Multichoice
Illing issues / piller to post / inconsistancy

I phoned multichoice on the 28th at around 10 pm on the 28 December, my subscription was due, After holding forever, I final got to speak to an agent, I instructed that I need my services downgraded to a lower subscription, which she promised to do and told me that it has been done, and that I need to pay within 24 hours to avoid suspension, she guided me and gave me eft details. i immediately after the call did the transfer of the funds she stated. I also paid more than she requested, after 2 days my services were suspended, I have been emailing and I get inconsistent stories, my services gets connected for a day and a day later I'm told I owe, and they disconnect, and everyday its a different amount and a different story.

I did everything I was instructed in my first call, and I refuse to pay a cent more and I need my services reconnected, I cant be punished to the agents lack of training or inconsistent information.

Company: Multichoice
Country: South Africa
City: Call center / customer s

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