Multichoice
Poor call centre training

On Sunday 30th November i called the call centre for my reference number and to enquire about how much my account was. I was informed that i owed R 210 which i paid. I was then informed on the TV mail messages that i was R135 in arrears. I called the call centre to enquire why i was in arrears when i was told that my total outstanding amount was only R 210 which i settled. I HAVE NOW BEEN INFORMED THAT MY TV WILL BE CUT OFF UNLESS I PAY THE OUTSTANDING AMOUNT OF R 135.I feel that the call centre should have supplied me with the correct information when i called the first time then i would not be threatened that my TV would be cut off. I am under the impression that the staff that man the call centre are not properly trained to answer all the queries to the satisfaction of the clients. I am now liable for an amount of R135 which i cannot get an answer from them as to why i owe them the money and if this account is not settled my Tv will be cut off. I am happy to pay this amount if they can prove to me why i owe this amount and not told topay or be cut off.

Company: Multichoice
Country: South Africa
City: RANDBURG

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