Multichoice
Bad administration- Explore

I purchased a DSTV Explora decoder at a vendor on 26/11/13, installed it and had it activated the same evening. The consultant on the phone, Andile Limba, recorded the incorrect serial #. Now I have an outstanding R2500 balance on an account/service I am yet to use. Each consultant that I called could not correct the serial # and load the correct # to my profile. I have had to continuously run after Multichoice to get resolution on the matter. I have now spoken to Antonio Nuku who has promised to sort the matter out in 24 hours, activate my services and revert back to me. Now I sit with no services and wait.

Company: Multichoice
Country: South Africa
City: Johannesburg

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