Multichoice
Dstv deductions rediculous and bad service

On the 18 November 2013 I checked my bank statement and noticed i had no dstv deduction for October. I sent an email to specialist activation querying it to which they replied we had to verify your bank details and we couldn't deduct but we will strike you double in November. I asked what that meant as they have been deducting from that account for a year and i was told to ask my bank, queried why I was not informed of this and no answer. I was given an email address of Nontokozo Hlophe who works for multichoice. I emailed her twice and still no response. I feel this is completely unacceptable as I make provision to have my account struck monthly. Had i not queried it, they would have struck my account double which don't agree to. I called into the call center and spoke to Victoria who couldn't explain a thing, after being put on hold for 20 minutes I hung up. My second issue is that 1 of my child accounts was disconnected in May 2013 and I am still being billed for it monthly. I went into the branch last month and they advised it is disconnected and shouldn't be paying, yet its being deducted and once again no one can tell me why this is. i'm fed up with this bad service

Company: Multichoice
Country: South Africa
City: Cape Town

  <     >