Multichoice
TWO FAULTY EXPLORA's SUPPLIED THUS FAR

I purchased an Explora on 26 Sept. On 27 Sept I called in a approved installation company to install it for me. After setting it up we found that the Explora remote was not working. I phoned Multichoice and they told me to exchange the whole set at the place where I bought it.

This I did and got the same installers to come in and install it for me today (28 Sept.). After finishing the installation and on calling Multichoice to activate the machine, Multichoice could nor clear Error Code E107. Now Multichoice has told me to pack up the whole set again, but this time to bring it in to them for an exchange or whatever.

Firstly, it is ridiculous that Multichoice are building products of such poor quality, and secondly it is totally unreasonable to expect the customer to twice bring in a faulty machine to them. I would expect them to bring a machine to me and install it themselves. Who is going to pay for the time the installer spent here on 2 occasions trying to get the Explora working? I suppose that I'll have to because its not the installers fault - but I expect a refund from Multichoice!

Very poor quality of product and of service!

Company: Multichoice
Country: South Africa
City: Randburg

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