Multichoice
Paying for a service they can't provide

Last night I tried to watch the rugby on my Drifta. Only some of the channels worked, i.e. SS2, but not SS1. I checked the website and tried the calling centre twice, spending at least 10 minutes each time and not getting to speak to a consultant. I wasted all my free minutes. This morning I got through at 7am. The agent tried to help me and after another 10 minutes wasted he told me the service was not currently working. I find this completely unacceptable and it leaves me with lots of questions:
1) Can't you let customers know when a service you are supposed to provide is not working? Why not a notice on the website or something?
2) Do you know that the waiting times for your call centre is completely unacceptable? This is not just for out of hours.
3) Are you aware that your website (normal and mobile) is not user friendly or even Apple IOS compatible at all?
4) is it fair of you to expect me, as your client, to waste 30 minutes on my phone to find out that your service isn't working?
5) is it fair of you to charge me for a service you can't provide? It's weekend and I can't watch sport on a Drifta that I am paying for? Will you issue a credit?

Company: Multichoice
Country: South Africa
City: DSTV Mobile

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