So Music
Still waiting for feedback and call recording

A few months ago I started to notice that I was having debits R49 from my account. one was from So Music.
I managed to get a contact number and spoke to an agent by the name of Mahindrin, who advised me what the service was linked to altech netstar. I advised him that I did request the service and that i wanted a refund of the amounts debited. He advised me that she would request the QA's to listen to the call. After waiting for more than a week I called back again and then was advised that on the call i had agreed to the service. i then asked for the call recordings and he advised that he would e-mail it to me that afternoon. I've been waiting for more than 2 weeks. this is not just about the money but about the principle of doing good business with people. companies must learn and teach their agents that the customer is the soul of the business.

Company: So Music
Country: South Africa
City: Cape Town

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