Multichoice
Double charging on debit order to credit card

Since April 2013 I have been double debited on my credit card for Multichoice services. On my debit order date of the 12th of the month I am charged for the same amount twice.

Calling the Multichoice call centre is an exercise in futility. I battled to get the person to understand what I was saying. He insisted I must go to my bank - not a huge amount of point because it comes up clearly as:

"Multichoice Offline Age Randburg"

I know it's Multichoice and I can see it on my credit card statements. I am paying for it! The weird thing is that I just assumed I would be being double credited on my account so I wasn't panicked. When I checked this week I saw they were only crediting me once... So now I have a problem. If I was in credit I wouldn't be as irritated.

Please can this be resolved. I have an email based reference number but no response yet: CASE NUMBER: 3756488

Company: Multichoice
Country: South Africa
City: Head Office

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