Multichoice
Reconnection Issues

I had a issue with my account that caused me to be 162.66 in arrears. On the morning of the 10th of July my service was cancelled. I paid the amount due (162.66 same day) and duly phoned Multichoice to confirm whether the amount due included the re-connection fee. The first problem that I had was the mechanism for entering my ID number on the telephonic system, both times it did not find my entered id number. The second issue was the rude lady that 'helped' me with my request. The lady's overall demeanour and attitude is certainly not what I would call friendly help-desk manner, in fact she was off putting and greatly added to my frustration. The third issue was the payment system on your website, the amount shown as account balance fluctuated from R0, to R1200 to R50, while the payable immediately amount stayed constant as R0. I cannot make a payment since the system does not allow me to make payments above the payable amount (!). When I informed your staff member I was told that the account will be deactivated and that I must phone back the next day to make the R50 payment. I also get runtime errors on your application page. Please email me back. Thank you.

Company: Multichoice
Country: South Africa
City: National

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