Eskom
ESKOM cuts off lights for accounts paid

On the 25th November I received an sms advising that my account was in arrears (and by arrears- I have been paying the account every month just not the full amount) and that I need to make payment to avoid suspension. That account was then paid in full within an hour of the sms been received. On the 27th, my lights was cut off... although the accounts system was updated the system that the technicians use was not updated and resulted in my lights been cut. The technician did not notify anyone on the premises even though the premises was occupied nor did they confirm that payment was received. I had to pay an amount of R850 in order to have the service reactivated. While I understand that the account was in arrears... I did make payment on time and I fail to understand the reason for ESKOM sending an SMS requesting payment of they are not going to allow the client the oppprtunity to actually amke the payment. And I fail to understand how with all the revenue ESKOM does not have systems that actually soeak to each other. Surely in this scenario... this should not have resulted in me having to pay a reconnection fee and this amount should be allocated to my account.

Company: Eskom
Country: South Africa
City: Fourways

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