Multichoice
Poor service again

A few months ago I had endless trouble with Multichoice who told me for if I have more than one ExtraView subscription, I must "find other family members" on whose name the accounts must be created. After much effort, we finally created a subscription on my wife's name which was a child account to mine. The first month the debit order on the new account did not happen. I called and they said it will be rectified. The 2nd month the same thing- I called and they said it will be rectified. The third month I called before the debit order date and they said everything is ok and I called after the debit order date and they said everything is NOT ok and that I must do an EFT to clear the account before they can activate the debit order which they were supposed to do in the first place! Tired of fighting with an inept accounts department and call centre, I did the EFT and got an email from the consultant saying that she will follow up in a day or two to make sure that the debit order is sorted. The very next day, my service is terminated. I called again and they promised to rectify it but would not give me anything in writing confirming that all is sorted. Multichoice!

Company: Multichoice
Country: South Africa
City: Randburg

  <     >