Multichoice
Check your DSTV bill's.. unauthorized debit orders

For a third time in a year DSTV have deducted via debit order unauthorized (R2544.57) from my account. This excess billing is for the period January to April 2013. The apparent excuses is a holiday decoder which services are switched on when we visit our holiday place. We connect or disconnect services via the call center or internet. I spent more than than hour last week on the phone trying to resolve this with missed promises of resolution. Their record keeping is a total mess regarding holiday decoder services. Herewith the mess...

Month Debit order Correct invoice Holiday Viewing Overcharge Remarks
Jan R 1 795.90 R 695.00 R 0.00 R 1 100.90
Feb R 1 245.00 R 695.00 R 0.00 R 550.00
Mar R 1 320.00 R 695.00 R 177.03 R 447.97 9 days holiday viewing
Apr R 1 239.05 R 695.00 R 98.35 R 445.70 5 days holiday viewing
Total R 5 599.95 R 2 780.00 R 275.38 R 2 544.57

This is not a once of occurrence, it is the third time they have done this over the past year, an obvious case of incompetence and system problem's

Company: Multichoice
Country: South Africa
City: Call Center accounts

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