Permanent Trust
Unfair Treatment

March 2012 I received a lawyers letter demanding payment of outstanding levies. I live in Australia but own a property in South Africa and therefore was not aware that my debit order had stopped. I immediately responded and paid all outstanding fees. I asked the lawyers firm, C E VAN GEUNS & ASSOCIATES for Permanent Trust's details in order to make arrangements to reinstatement my debit order. I realised that I did not update my contact details when I left SA which at I did at the time I made contact with Janet. I emailed Janet in April 2012 to inform her I paid outstanding levies, updated my contact details, requested a debit order form in order to continue paying my levies and asked her on numerous occasions for Permanent Trust's bank details in order to pay my levies manually whilst we reinstate the debit order. A period lapsed from April to July in which for various reasons my debit order was not reactivated but I continued to ask her for payment details. The communication between Janet and I was via email so I have all this in writing. She again handed me over to their lawyer - which I have refused to pay. I contacted a board member who also said don't pay the fees.

Company: Permanent Trust
Country: South Africa
City: Cape Town

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