Department of Home Affairs
POOR, BAD ATTITUDE SERVICE & MISLEADING

LAST WEEK I RECEIVED CONFIRMATION THAT MY UNABRIDGED BIRTH CERTIFICATES WERE READY TO BE COLLECTED. I THEN CALLED TO JUST FOLLOW UP AND CONFIRM 100% IF THAT WAS THE CASE AND THE CONSULTANT CHECKED AND CONFIRMED THAT MY CERTIFICATES WHERE AT THE BELLVILLE BRANCH READY TO BE COLLECTED. AFTER STANDING MORE THAN AN HOUR, TEH VERY RUDE & UPNOXIOUS, SELF OBSERVED CONSULTANT WITH A CARELESS ATTUTUDE, TELLS ME THAT I CANNOT RECEIVE MY CERTIFICATE DUE TO IT NOT SIGNED. I LIVE FAR FROM BELLVILE, I STOOD OVER AN HOUR, HOW CAN TEH PERSON WHO SIGN CERTIFICATE BOTH BE OFF AT THE SAME TIME, SAME DAY AND HOW CAN THEY EVEN LEAVE THEIR JOBS NOT DONE, SURELY ITS WEEKEND AND PEOPLE WHO WORK AND CANT MAKE IT DURING THE WEEK WILL SURELY COME OVER THE WEEKEND. TEHY KNEW THERE WERE CERTIFICATES THAT NEEDS TO BE COLLECTED. THE CONSULTANT WENT AS FAR AS TRY TO BLAME THE PRETORIA HEAD OFFICE FOR SENDING ME THE SMS... FACT IS THE SYTEM SHOWED THAT THE DOCS ARE READY TO BE COLLECTED NOT TO BE SIGNED BUT COLLECTED. I AM DISGUSTED AND APPALLED AT THIS AND I SHOULD GET COMPENSATION FOR WASTE OF MY PETROL, TIME AND EMOTIONAL DISTRESS OF HAVING BEING TREATED IN A MANNER I WAS BY THE WOMAN WHO WAS ON DUTY.

Company: Department of Home Affairs
Country: South Africa
City: Bellville

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