Kempster Ford
Slow turnaround and not keeping in touch

I took my Ford Ka in with overheating problems on Friday 1 February, and was informed that afternoon that I would probably only get it back the following Monday or Tuesday. I was also told that there were no courtesy cars available. When I hadn't received word by Tuesday of my car's progress, I called and was told a part had to be imported, so I would only get my car around the end of the week. And they still couldn't give me a courtesy car.

Today, the following Monday, I still had not heard from them, so called again, only to be told my car would only be ready a week from now. And I still could not have use of a courtesy vehicle.

The fact that I have not had the use of my car for almost 2 weeks, and won't for yet another, has been a major inconvenience. And I believe it's perfectly reasonable to expect the use of a courtesy car, especially when a car is kept for that length of time.

What I absolutely cannot accept is not being kept informed of my car's progress without having to follow up on it myself (and being stringed along each time I do). That is the height of bad customer service. As a result, Kempster Umhlanga has made an extremely dissatisfied customer out of me.

Company: Kempster Ford
Country: South Africa
City: Umhlanga

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