Venter Trailers
BAD SERVICE

I arrived @ your branch in boksburg @ about 7:30 was told by security that someone should open round about 07:45am. I walked into your banch where and elderly lady was eating porridge at her desk and I was told that the person that does the invoicing is not in. I then requested a manual invoice as I have done business with you. Her response was I must wait until that lady arrives. 08:01am this morning she arrives and I stood waiting at your counter where I saw her walking to. I waited about 5min until I asked where is the lady that should be serving me I was told she is sitting at her desk waiting for you, On previous occasions I was not at your branch I sent my colleague so I ask you what sort of mannerism is that. I then told her excuse me I am the customer why don't you make sure you arrive @ the office 10 min earlier to get your computer on and yourself sorted so that when customers arrive there is no wait. I was told by her but pick n pay opens @ 8am. What she doesn't understand is that service is so important. (WAITING ANOTHER 6MIN FOR HER COMPUTER TO CONNECT) DISGUSTING SERVICE DISCIPLINE YOUR STAFF. WILL NEVER RECOMMEND ANYONE TO THAT BRANCH.

Company: Venter Trailers
Country: South Africa
City: BOKSBURG

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