Conybex / Ashtral Group
Unauthorised billing

I got a call from an agent about a holiday voucher and they explained it and it really seemed legit, The debit order date I gave them was the 26th. Something made me Google them, after discovering the complains I called them to cancel it, the lady I spoke to said that it was not loaded as yet so she will remove it. I woke up today on the 22nd to a message from my bank showing that the R250 I had, had been taken off my account by these People. The agent I spoke to Sthembile did not even understand what I was calling about she kept telling me about the tracking of the account the fact remails that despite the fact that I called to cancel it I said they should take it off on the 26th not 22, I asked for her Supervisor whom she said her name was Elain and was on the phone, she put me on hold forever before she told me the supervisor will get back to me.

I want my money back, its not my problem that your agents are not professionals they should not have said it can be cancelled if it cant be and I don't get paid on the 22nd so they should not have taken my last money

Company: Conybex / Ashtral Group
Country: South Africa
City: Durban

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