Europ Assistance SA
2 failed pick ups

Last night was the second time, that I arranged the 'Take me Home' service, as a Standard Bank client and no one arrived to take me home...

I arranged the pick up in advance and received the reference number (74-FBUW-01)... When my pick up time approached and no one called me, I phoned the call center to follow up, only to find out that no one was coming. I was advised that they could not trace the reference number sms'd to me and I needed to find an alternate way home.

This is totally unacceptable... when clients make use of this service and arrange it in advance, we trust that you will take us home safely. My entire evening was ruined, by me having to waste an additional 20min on the phone to your call center trying to follow up on a driver that wasn't arriving and then having to make call another cab company to assist us.

If you cannot have consistency in service, you should rather not offer the service; as this is a poor reflection on Standard Bank as well as yourself. I would never attempt to use this service again!

I never received an explanation as to what went wrong and was disgusted with the service/lack thereof, provided by your company.

Company: Europ Assistance SA
Country: South Africa
City: Cape Town

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