Kodak
Kodak dishonouring guarantee / non-responsiveness

Hi Kodak

I was given a KEX 8" digital picture frame as a gift; however, I'd prefer to return it and obtain a refund as it's not an item that I want or would use.
(I do have the original purchase receipt)

Kodak Support requested that I contact the dealer from where the frame was purchased and ask for refund.

On the product packaging is written -
If for any reason you are not totally satisfied with this product, the store where you purchased it will replace it or provide you with a full refund."

Kodak Campus Square have refused to refund the item; they are only prepared to exchange it.

Since then, they have ignored all further communication.

A response would be appreciated...

Company: Kodak
Country: South Africa
City: Campus Square

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