Elna
Customer Services is dead and buried, Profit King

My embroidery machine, still under guarantee is faulty. Dan De Vos CEO of Elna, will not acknowledge the fact that there is a problem with my machine, but insists that I send it back to the same Service Provider who has (FIXED) my machine for the last 6 months, which I still have the same problem with. Everyone is now denying their part in the problem and are putting the blame firmly on me, because I refuse to deal with the same person who clearly cannot fix my machine. I cannot and will not knock my head against the same lamp post. No -one is prepared to speak to me. The Regional Manager has a very bad attitude and insists that I afford them the opportunity to fix the machine. Except that I have to send it to the same person who clearly cannot fix my machine, which I refuse. Customer services is not about getting what you want, its about how the situation is handled and finding a solution to the problem. They have found one, which I don't agree with. I have an Elna Expressive 820 almost R20 000 collecting dust, because no-one will acknowledge, that there is a problem with the machine. I have had to spend extra time, money, supplies and materials and I'm try to earn a living.

Company: Elna
Country: South Africa
City: Bellville

  <     >