Karebo Systems
Good idea, unfortunately really bad service

I've used Karebo Systems at two different houses of mine. The first time I used them the sign up process was easy and they confirmed everything well in advanced. I received sms's to confirm the appointment but that is where everything went wrong. My appointment was for 16:30 on a Friday afternoon. The installer arrived on time but then promptly told me that he had to fetch his partner down the road and that he would be another 30min. 6 calls to the call centre, multiple promises from managers and 2 hours later the team returned to do the installation (not sticking to any of their promises) - complete lack of respect for my time and zero service delivery.

I thought that maybe they were just having a bad day - however when I signed up for a second house of mine, the same thing happened. Different neighborhood, different team, different month, same poor service: 1:30hours late and the call centre and project managers are really not looking to stick to their promises or provide any real help.

This is a very good idea and I love the initiative. Too bad the service of their contractors is shocking. If you sign up - plan to have your time wasted and be frustrated before you get anywhere

Company: Karebo Systems
Country: South Africa
City: Ransburg / Sandton

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