JM Attorneys
Unauthorised debit - awaiting refund

It came to our attention that 3 amounts were deducted off my daughter's savings account in Dec 2012 and Jan 2013. Enquiry through the bank revealed that it was made by Pholosa Asset who advised that it was deduction of a debt of a Donovan Hendriks. We were then put in contact with JM Attorneys who advised that due to the bank changing codes, the wrong bank account was debited.
We were requested to fax a letter and copy bank statements showing the deduction and advised it would be refunded. This was sent on 22 March. On 9 April I sent a second copy, and was contacted by another person requesting copy of the Dec 2012 statement which was sent the same day.
On 22 April, after an email querying why no refund was made, I received a reply advising that it had been sent to Randburg for further approval and refund will be made as soon as this was received.
I have since sent emails on 10th, 14th, 16th, 22nd, 26th May which have been ignored.
On 16th May I phoned Ms Karrim who said she would look into the matter, but to date, still no refund.
We are losing interest on this money and would like it refunded.

Company: JM Attorneys
Country: South Africa
City: Gauteng

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