Cape Royale Luxury Hotel
Rotten Attitude and no sense of service

Wrong dates where booked for me at the Cape Royale Luxury Hotel and Spa. The Reservations manager, Fransette Rossinger confirmed my booking via e-mail and pretended as though she never did when I got to her hotel. She tried to convince me to go find alternative booking, even though I was booked in the hotel, just so that she can prioritise another group over me.
Her method of communication was weak and belittling, as though I didn't matter.
Unprofessional and poor service for a 5 star establishment

Company: Cape Royale Luxury Hotel
Country: South Africa
City: Cape Town

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