Discovery Health
NEVER RECEIVED MY MONEY

After seeing Dr I was told to go to admissions in the hospital and get authorisation for a procedure which was booked for the 19 Feb. I sat with Cape Gate reception gave my details, they contacted discovery for auth codes. Prior to signing she explained there was a co-pay/deductible of around R2600 which would ONLY be applicable if i stay over night. I confirmed that this co-payment would NOT be taken as i was booked in for a half day procedure, leaving same day should all go as planned. She reassured me SEVERAL times that this amount would NOT be taken unless I stayed over. I received an email this from discovery which shows R2850 was taken from my savings account as the account was processed from their end. DIscovery informed me that there is a co-payment for this procedure regardless if i stay over or not. I am BEYOND frustrated and ANGRY at the fact that this woman provided me with MISLEADING AND INCORRECT information which casued me to lose R2850 from my savings pocket. I have 2 very small children and need to keep my savings! I WANT MY MONEY BACK, HOSPITAL MUST PAY! I called Disc and complained outcome was Brandon told me it was shorted and Cape Gate would pay, STILL WAITING

Company: Discovery Health
Country: South Africa
City: Call centre

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