World Leisure
Don't book your holiay through World Leisure

On the 22nd of January 2013, I emailed World Leisure MD Johann Strydom to bring to his attention the appaling service we recieved at the hotel LONG BEACH - which was booked through World Leisure. No reply was recieved by him. Fed up, on 6th March I tweeted to World Leisure saying I was still waiting for a reply. They quickly responded and Lesley Smith asked me to forward her all my correspondance with World Leisure and Johann. I did so, and she replied saying she received them and that she is working on my issue and will get back to me shortly. After not hearing back from her for ten days I mailed her to get the following response:
Afternoon Angie
Thank you so much for following up on the below.
I have chatted to Johann and he says he did respond to your original mail.
Hope all is in order.
Warm Regards
Lesley

After replying that I was shocked at her resonse I got the following mail

Hi Angie
Please find below Johann's e-mail address
[Email Removed]
We will not be replying on twitter.
I trust all is in order.
Warm Regards

THIS COMPANY IS A TOTAL DISGRACE AND DOES NOT BELIEVE IN CUSTOMER SATISFACTION OR CUSTOMER RETENTION. DONT BOOK A HOLIDAY THROUGH THEM

Company: World Leisure
Country: South Africa
City: JHB

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