Discovery Health
Not just one incompetent staff member to deal with

Since I got a call from a service provider last week Thursday I have probably spent over R100.00 on cellphone bills!!.. and still no solution!! Everytime I have to call to follow-up (their feedback standards) I have to go through the entire process, as if no-one (previous agents) leaves their comments on whatever system it is that they use - "which bill", "when did it happen", "where were you / which hostpital" and then the mandatory 10min WAIT. I am left on hold usually for eight minutes (8) whilst the agent then refers to another agent and so on...

I just ask that someone civilised and educated call me to sort this issue out... today... as promised on Friday... after they missed that deadline too!!

How can a company like Discovery provide such terrible service? :-(!!!

Company: Discovery Health
Country: South Africa
City: Call centre

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