Discovery Health
OVER BILLED DUE TO CALL CENTRE AGENT IMCOMPETENCE

I had called in on the 13th of Dec 2012 to change over my medical aid scheme, however this was not actioned, I then called in again in Jan to find out what the issues are surrounding the delay in the change, to my dis belief the call centre agent didn't action the change. This lead to it being done late, and in doing so this month I am debited for the previous medical scheme rate, upon calling the Discovery call centre, I get told that after 7 days when the debit is gone off then only they can look into doing the refund. LMMFAO!!! WHO ARE YOU KIDDING HERE, MY BANK STATEMENT SHOWS ITS ALREADY GONE OFF, CERTAINLY IT DON'T TAKE 7 "WORKING DAYS" TO SHOW ON YOUR SIDE. AND THEN ON TOP OFF THAT, ONE OF THE SUPERVISORS SAY THAT ONCE IT REFLECTS, I NEED TO WAIT ANOTHER 7 WORKING DAYS FOR IT TO REFLECT IN MY BANK ACCOUNT, FFS! THIS IS UNFAIR, UNETHICAL AND UNBELIEVABLE. FOR EVERYTHING THAT EVER WAS, I AM CONTEMPLATING POSTING THIS COMPLAIN WHERE I CAN ALONG WITH CHANGING OVER MY MEDICAL AID AS DISCOVERY CALL CENTRE AGENTS HAVE GOT NO CLUE ON WHAT IS GOING ON OR EITHER THEY ARE TRAINED VERY VERY POORLY, FOR THE LADY WHO QUOTED ME THE REF NUMBER 2722106518 SORRY WNT FIX THE CHAIN REACTION!!

Company: Discovery Health
Country: South Africa
City: CALL CENTRE

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