Bonitas
PATHETIC SERVICE FROM BONITAS

I am disgusted with the service received from Bonitas. I have been battling with them for the entire 2013 regarding payments. Due to the lack of service, I have cancelled my membership and moved to Discovery Health. My membership was cancelled 30/11/2013. I sent an email stating that I have overpaid and hence a credit of R3500 is due to me. As per the email correspondence from Lusanda Rilityana in the Finance Division: Dear Mrs W Martin,
Thank you for the email dated 18/12/2013.
We sincerely apologize for the delay in responding to your query.
Attached is the reconciliation statement showing your contributions and payments thereof. Kindly note that the payment dated 29/07/2013 was allocated to August 2013 contribution and no payment was received in August 2013; hence there is an arrear amount of R3, 489. The total outstanding indicated on the reconciliation statement includes the January 2014 contribution of R3, 867.
Should you require assistance, please contact our customer services on 0860 002 108.
Payments are then as follows: payment 29/07/2013 for August cover, 02/09/2013, September cover, 01/10/2013 October cover, 26/11/2013 November cover, 05/12/2013 Decemer cove

Company: Bonitas
Country: South Africa
City: Cape Town

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