Medihelp
NO RESPONCE TO EMAILS

ON THE 16TH MAY 2013 AND 17 MAY 2013 I LOGGED A DISPUTE WITH THREE CLAIMS NOT PAID . ALL I GOT THE SAME DAY WAS THANK YOU FOR YOU EMAIL, IT IS RECIEVING OUR ATTENTION, DO NOT SEND AGAIN. TO DATE I HAVE HAD NO RESPONSE TO MY EMAILS. I HAVE TO KEEP CALLING MEDIHELP TO CHECK ON THE CLAIMS. A VERY HELPFUL CONSULTANT NAMED FRANSWA HELPED ME YESTERDAY, WHO IS TRYING TO HELP SEE WHY THE CLAIMS WAS NOT PAID BUT I HAVE NOT HAD ANY FEEDBACK ON MY EMAILS, PREVIOUSLY I ALSO SENT EMAILS TO [Email Removed] AND HAD NO RESPONCE, I HAD TO CALL IN TO RESOLVE THE QUERIES. WHY DOES MEDIHELP EVEN HAVE AN EMAIL ADDRESS IF NO ONE IS GOING TO ADDRESS THE ISSUES. PREVIOUSLY I WAS ON DISCOVERY AND NEVER HAD A PROBLEM WITH UNPAID CLAIMS AND I WAS ALSO ON A NETWORK OPTION. BUT WITH MEDIHELP THERE IS ALWAYS A PROBLEM WITH UNPAID CLAIMS, I WAS ADMITTED TO HOSPITAL ON THE 08TH APRIL 2013 AND DISCHARGED ON THE 19TH APRIL 2013. THERE ARE SO MANY UNPAID CLAIMS, WHICH MEDIHELP HAS ONLY PAID A PORTION OF IT WHICH IS RIDICULOUS HAS I HAVE NOT GOT PAID FOR THREE WEEKS AND KNOW THE STRESS TO FIND OUT THAT MEDIHELP COMES UP WITH EXCUSES NOT TO PAY THE CLAIMS OR THEY WANT MOTIVATION LETTERS FOR SOME CLAIMS.

Company: Medihelp
Country: South Africa
City: JHB

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