Discovery Vitality & Vitality Mall
Refusing to upgrade to diamond status

Sometime in 2012, the vitality system on my status was saying 'congratulations your going to diamong status' meaning in 2013... then come 2013 I was still on gold, and not diamond as their congratulatory message was saying. I lodged complaints, and eventually I was told it was a system error, as I had a break in my gold status in 2008. I was then told that I will definitely be on diamond status this year (2014). And indeed in october 2013 I saved a screenshot that said again 'congratulations your going to diamond status next year 2014)... This week I querried that why I was still on gold status despite having been on gold 3years in a row. I even called in and the consultant said he could see on the screen that I should be on diamond. Yet on email they are refusing that I should be on diamond status.

Company: Discovery Vitality & Vitality Mall
Country: South Africa
City: Vitality points and status

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