Discovery Health
Beyond ridiculous service/feedback/actioning

I am beyodn disgusted by Discovery's lack of concern over their customers. My husband changed his medical aid from his company as he stopped working there into his personal capacity. Discovery instead decided to cancel the membership entirely. This was in October and since then we have tried with no success to get discovery to re-instate to this day. The feedback was ridiculously slow and then eventually the person tells me that they will re-instate once I pay all arrears premiums otherwise I must apply for new membership meaning my work towards maintaining my bronze status goes down the drain. Discovery seriously wants me to pay premiums when they did not render the service? How ridiculous is this? I would not have a problem paying the premiums if the fault was mine but this was entirely bad service from their side and point is that they did not render the service yet they want to be paid for it? how does that work?

Company: Discovery Health
Country: South Africa
City: DCS Peninsula

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